Diego Iaconelli

Platform engineering for the macOS and mobile fleet — the tooling, automation and policy that keep several thousand endpoints secure and current without getting in people's way, taken from a blank document to production and on to a proper handover.

• Designed, built and shipped the internal package management and code-signing/notarisation pipelines now used across the fleet, and later made the call to sunset one of them in favour of a simpler upstream approach.
• Led the migration of the Mac estate to a new device management platform, including the integration layer between identity and device state.
• Owner of a self-service device health programme, giving staff plain-English visibility of their own security posture with remediation they can action themselves rather than raising a ticket.
• Ran vendor contract reviews, renewals and non-renewals, including one that materially reduced spend.
• Delivered a multi-floor office network and cabling build-out end to end, from legal consents through to commissioning.
• Author of the team charter and technical design documentation; run internal workshops and review colleagues' designs and code.
• Interviewer and calibrator on the company's culture interview — over 100 scored interviews since early 2025, some twenty new interviewers trained through paired and reverse-shadowed sessions, and written analysis on assessment quality used internally.

Bootstrapped the EMEA support function and moved it from a reactive model to preemptive, TDD-based maintenance. Hired the regional team, and contributed to IT and Security policy.

• Delivered Infrastructure as Code via Terraform for IAM, and led the Zero Trust deployment for Okta SSO and SaaS tooling across EMEA.
• Drove Endpoint Management for the region, with testing and code review alongside Engineering and Security, and automated enrolment via Intune and Jamf.
• Led Google Workspace offboarding automation for InfoSec, improving the joiner/mover/leaver process and data retention adherence with eDiscovery and audit posture.

Ran IT infrastructure and support operations for Northern EMEA, and set the regional technology roadmap.

• Re-organised the EMEA support team after the acquisition and integration of 3K new staff, returning $3M+ in annual OpEx savings and more favourable vendor contracts.
• Built certificate-based authentication for Meraki wireless across EMEA.

Directed IT strategy and operations across the EMEA region, with responsibility for vendor negotiation and the regional build-out.

• Grew EMEA operations from 20 staff to 1K+, building out the local support team and taking the region from under-serviced to the highest support ratio in the company.
• Delivered multimillion-pound office locations across EMEA — London, Berlin, Dublin, Paris and Tel Aviv — with their IT and security services.
• Achieved Cyber Essentials Plus accreditation for the UK entity, enabling the company to win business with the MoD and NHS Digital.
• Built an inclusive recruiting process for the region that was adopted enterprise-wide.