Currently serving in IT and Security at Anthropic, a Public Benefit Corporation in the Bay Area, working to build reliable, interpretable, and steerable AI systems. Lead IT and Security operations for the EMEA region, implementing critical infrastructure and security initiatives while supporting global IT strategy.

• Leading initiative to transition to a global managed service provider for Apple hardware procurement, enhancing security compliance and supporting international expansion.
• Spearheading project to implement centralised management of software packages, significantly improving enterprise-wide patch management.
• Developing macOS packaging automation with AI assistance to reduce manual work by 90%.
• Created standardised project frameworks and templates that improved IT systems delivery tracking.
• Coordinating physical security implementations for international offices and serving as primary EMEA technical point of contact.
• Providing on-call support for critical systems and participating in incident response.
• Supporting quarterly planning and OKR development for IT infrastructure projects.

Held full accountability for bootstrapping EMEA support function and transitioning from a reactive support model to agile, TDD-based preemptive maintenance operations. Identified and hired talent for EMEA support roles. Strengthened relationships with external vendors and service providers whilst ensuring compliance with and contributing to IT and Security policies and procedures.

• Re-factored remote access and VPN endpoints for engineers in AWS.
• Led delivery of P2P EMEA network across multiple locations in UK, Netherlands and Germany.
• Delivered Infrastructure as Code via Terraform for IAM, and led Zero Trust deployment for Okta SSO and SaaS tooling in EMEA.
• Made critical contributions towards driving Endpoint Management programmes by conducting testing as well as code reviews with Engineering and Security teams, with deployment and automated enrolment via InTune and JAMF for EMEA region.
• Led Google Workspace Offboarding Automation project for InfoSec from IT Operations to elevate the Join/Move/Leaver experience as well as ensure data retention policy adherence with eDiscovery & Audit posture implementations.

Orchestrated IT Infrastructure and Support services operations. Governed creation of technology roadmap that ensured smooth operation of technology systems and infrastructure. Supervised and mentored IT staff while also strengthening relationships with key business stakeholders. Collaborated with other departments to align technology with business goals.

• Transformation Strategies: Re-organised EMEA support team after acquisition and integration of 3K new staff, resulting in $3M+ in annual OpEx savings, greater productivity, and more favourable vendor contracts.
• Built automations to stand up PXEBoot systems for automated re-imaging and deployment of engineering systems.
• Designed and built out certificate-based auth for Meraki Wireless across EMEA locations.
• Designed and implemented S3 based blob storage and backups for distributed assets and engineering staff.

Directed IT strategy and operations across multiple countries within EMEA region. Negotiated with vendors while also engaging with external customers to drive digital transformation. Served as trusted business partner to various departments to facilitate business change.

• Scalable Growth: Grew EMEA operations from 20 staff to 1K+ by influencing leadership to provide resources to build out local support team which took EMEA region from under-serviced to highest support ratio for engineers and end users.
• Delivered multimillion-pound office locations across EMEA (London, Berlin, Dublin, Paris, Tel Aviv) with best-in-class IT and security services.
• Revenue Growth: Achieved Cyber Essentials Plus accreditation for UK entity enabling company to win business with MoD and NHS Digital.
• Process Automation: Streamlined workflows by leading skunkworks engineering team to develop and deploy fully automated solution for user endpoints.
• Was fully responsible for execution of the EMEA Platform as a Service for internal systems, utilising VMware services and GCP / AWS for Cloud Foundry.
• Created inclusive recruiting process which led to development of diverse, safe, and respectful team that gained enterprise-wide adoption.

Provided technical support and customer service at Apple Stores. Led repair centre and delivered advice, support, and system solutions to customers. Resolved complex hardware and software issues while delivering exceptional customer experience.