Diego Iaconelli

Technical Leader

An Undisclosed Location in The Cotswolds

references@iaconelli.org

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One Liner

A seasoned technical leader with proven ability to grow teams, instil confidence, build relationships, and help push fledgling organisations to success, expansion, IPO and beyond.

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Summary

I am a former Systems Engineer turned Leader, with a passion for education and technical minutiae; I enjoy experimenting with new things of every stripe to expand my knowledge, and pushing the boundaries of my own abilities.

I strive to be a quick learner, and both a competent leader and capable worker - I have built successful teams from the ground up, including teams in multiple geographies. I've travelled extensively and understand the importance of differing cultures and communication styles.

I keep a cool head, and a calm disposition. I believe that we all sweep the floor and in letting go of the past, to make the most of the future.

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Experience

MacAdmins Foundation - Board of Directors

December 2022 - Present

In December 2022, I accepted a three year term with the Board for the MacAdmins Foundation, a 501(c)(3) charitable organisation that exists in order to advance the global community of people who manage Apple devices at large and small scales.

Launched in May of 2022, based on a community begun in 2015, the MacAdmins Foundation runs conference and training scholarships for Mac Admins all over the world, in addition to running the MacAdmins Slack, a free collaboration platform of more than 50,000 members.

GitHub - Regional EMEA IT Manager

July 2021 - Present

In July, I joined GitHub to bootstrap their EMEA Support function, and bring on new talent and process as we transition from a reactive support model to an agile and TDD based preemptive maintenance focus.

During this time I’ve completed the refurbishment of our Oxford location, worked with our IT Engineering Hubbers to stand up and migrate operations from an acquired team to GitHub’s internal infrastructure.

I participated in driving the Endpoint Management program, performed testing and code review with Engineering and Security, and also brought on new headcount for the EMEA support roles. In addition to this, I’ve also mentored and supported a report in a recent move to the IT Engineering team through coaching, personal development time, and creating opportunities to pair on the tech stack of our existing offices.

In addition to this I have restarted the documentation program, introduced a bug bounty for initial contributions, and encouraged our Support function to work more closely with Leadership for honest and open dialogue.

VMware Tanzu - Senior IT Manager, Colleague Experience and Technology, Northern EMEA

Oct 2020 - June 2021

In December 2019, VMware acquired Pivotal Software for $2.7 Bn, and I was part of the team chosen to stay on to aid in the integration efforts. This has continued to form the basis of my day to day work, as well as picking up the EMEA-wide integration efforts for our other recently joined Business Units in the form of CarbonBlack and SaltStack amongst others.

I additionally managed the integrations of the existing physical security systems in the global estate, bringing some 16 offices and co-working locations into a unified HID badging service, backed by AD and Workday for automated provisioning and access levels.

Pivotal Software - Senior IT Manager, EMEA

Sep 2017 - Sep 2020

Negotiated enhanced global procurement and service agreements with our key hardware vendors, resulting in circa 30% savings YoY, while converting CapEx to OpEx for streamlined financial operations and end user experience.
Negotiated separate mobility plans and pricing for EMEA specific services, creating an overall model to provide telephony and data in a distinct service manner, separate from the BYOD model used in the Americas.
Engaged and consulted with external customers in Discovery and Framing, building interdisciplinary teams for Digital Transformation.
Enabled the business to win new contracts and work in EMEA on the back of a “seat at the table” from a technology and operations perspective, showing how we used our own methodologies and frameworks.
Supported Business Operations across EMEA for compliance and remediation in preparation for the eventual company IPO in April 2018.
Led a small skunkworks engineering team to develop and deploy fully automated deployment for user endpoints, initially across EMEA and then later deploying out to the East Coast / Central and finally, Canadian & West regions.
Worked with Global Facilities to perform end to end operational changes, opening and moving offices, refactoring AV solutions, event spaces, and aiding hiring process to support expansion of Workplace Operations into new markets.
Partnered with Senior HR Leadership and process owners in EMEA to streamline Strategically Aligned Businesses from former Federation companies to simplify onboarding and off-boarding for colleagues when joining or leaving any one of a number of internal BUs, providing the same High Touch process that all external New Hires would receive.
Led an initiative to replace Physical Security badging systems, building custom connectors allowing Pivotal to stand up Workday enabled provisioning and de-provisioning of access controls, badges, automated GSOC escalations, and video surveillance for the Flagship EMEA office, which was then later rolled into a global priority for our CISO and Directs.
Built out our UK practice by attaining and further renewing our Cyber Essentials Plus accreditation, allowing the organisation to tender, bid and win work with the British Government, via the Ministry of Defence and NHS Digital
Worked with other IT leaders to build and implement new IT Job Family specifications, enabling teams to progress with their development.
Built an all-new recruiting process with HRBPs to enable a diverse, safe, and respectful team, encompassing non-typical hires, a process later rolled out and adopted by other regions.

Pivotal Software - EMEA IT Lead

Nov 2013 - Sep 2017

Responsible for the well being of our EMEA operations within the remit of IT and Infrastructure with offices from London to Dubai, working in close partnership with the Dell EMC Technologies family and Federation.
Supported organisational expansion into EMEA, and directly involved in new office planning, expansion, and the execution of our business model, while reporting directly to our Business Directors and C Level staff.
Responsible for Project Management of our flagship EMEA office build from an IT, Infrastructure, and Systems perspective.
Lead a European Zero Touch Provisioning initiative for End User IT, and reduced operational costs across the region for new hires, with "just in time" hardware provisioning, and automated system activations. Migrated the region away from long lead time, static systems that relied on manual triggers, and took average new starter provisioning from six weeks to under a day.

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Education / Certs

University of Kent

Biological Anthropology and Human Systems, BSc, Physical and Biological Anthropology

2002 - 2005

Apple

ACMT, ACTC, ACSP

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